Order something from the Klei Store and have an exchange, return, refund inquiry or request?
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Did we make a mistake? Contact Customer Care within 15 days of delivery and we will get your order back on track at no cost to you.
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Did you make a mistake? Contact Customer Care immediately so necessary changes can be made. We make every best effort to accommodate order changes before shipment but are not responsible for shipments that send prior to reaching a support request.
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Order lost in the mail? Report lost orders within 30 days of shipment so our team can assist with investigation or opening a lost order claim on your behalf. We are not able to support shipments that are reported after 30 days.
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Order arrived damaged? Report damaged orders within 15 days of order delivery. Retain all packaging and contact our support email with your order number, a description of the damage, and photos to showcase the problem.
- Wanting to add items or merge shipments? Each order will be processed and shipped individually unless both orders qualified for free shipping processing.
Please visit the Klei Shop's Shipping Policy page for more information
Klei Shop Refund Policy
- Made to Order Items are final sale and are not open to return or exchange.
- Any returns or exchanges must be approved by IndieBox support on a case-by-case basis. Delivered merchandise that is returned without approval will be abandoned and not supported.
- Any orders shipped back as a return or exchange are the responsibility of the customer. We do not provide pre-paid labels for returns. You may ship a return/exchange through the carrier of your choice, though we suggest utilizing one with tracking. IndieBox is not responsible for any orders lost or damaged during return transit.
- Once tracking is assigned for an order, the parcel has been packed. Order adjustment is no longer available. Shipping and taxes can no longer be refunded.
- We can only provide refunds on the cost of items returned. No refund on shipping, return shipping, or taxes.