If you are having an issue that affects your ability to play Invisible, Inc. such as major graphical issues, crashing issues, or performance problems, there are a few things you should do before reporting the problem. Choose your platform via the links below:
WINDOWS PC
MAC OSX
LINUX
PLAYSTATION 4
NINTENDO SWITCH
WINDOWS PC
General Troubleshooting Steps
Download and install the latest updates for your operating system - Ensure that your operating system has been updated to the latest version (PC/Mac/Linux)
Ensure that there are no programs running that may interfere with Steam - If you are encountering issues or poor performance, you may want to check if you have any applications/programs running that potentially, negatively affecting Steam. Please visit Steam Support's guide for more information on this.
Check your drivers - Outdated drivers are one of the first things to check when any software is having problems. Make sure that all of your drivers are updated.
Check you system specs - Make sure your system meets Invisible, Inc’s system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are.
Security software - Unfortunately malware, firewall and virus protection programs can be a bit unpredictable at times. Try disabling anything you have running then try running the game again.
3rd-party software - Pop-up blockers, ad-blockers, and other types of software running in the background can sometimes cause problems. Turn off anything you have running in the background then try running the game again.
Disable Steam Overlay - Steam Overlay has it's own rendering process in the background while a game is being launched or played. Ensure the game is fully closed, then try disabling the Steam Overlay option for Invisible, Inc. before running the game again.
Game Is Crashing
Often, the problems that users are experiencing are a result of local game files being corrupted, or incompletely downloaded. These problems include missing textures or effects, or crashing when loading specific areas or items, while the game generally runs fine.
Verify the integrity of Invisible Inc game files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Invisible, Inc. in your Steam Library > "Properties"
- Select the "Installed Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Invisible, Inc.
Uninstall/Re-install Invisible, Inc.- Same as verifying your game cache, uninstalling then reinstalling the game will ensure that missing or corrupted files are replaced.
Disable Mods - It could be that one or more of the mods you have installed is causing an issue with your game. Try disabling your mods to see if that resolves your issue. Also, please check that the mod you are trying to use is compatible with your version of the game.
If you are sure that the issue is being caused by an outdated or broken mod, delete the mod files from your Steam folder for Invisible, Inc. Once all mod files have been deleted from your Steam folder for the game, unsubscribe the mod from your account's Steam Workshop for the game. This will ensure that the mod that may have been causing issues is completely removed from your game.
Re-Run Installers
- Can’t start the game
- .exe crashes
- Black Screens
Re-install DXSetup in folder:
Steam\steamapps\common\InvisibleInc\_CommonRedist\DirectX\Jun2010\DXSETUP.exe
Re-install VCRedist in folder:
Steam\steamapps\common\InvisibleInc\_CommonRedist\vcredist\2012\vcredist_x86.exe
After doing these two steps, run the game again.
Video Memory
Invisible, Inc. require video cards with dedicated RAM of 256 MB or higher. Systems with video cards under 256 MB may experience intermittent crashing.
To check what kind of graphics card you have, you can perform the following steps in Windows:
- Click Start.
- On the Start menu, click Run.
- In the Open box, type "dxdiag" (without the quotation marks), and then click OK.
- The DirectX Diagnostic Tool opens. Click the Display tab.
- On the Display tab, information about your graphics card is shown in the Device section. You can see the name of your card, as well as how much video memory it has.
ENSURE THAT YOUR SYSTEM IS RUNNING THE GAME WITH DEDICATED GPU (Not Integrated)
Some laptops with NVIDIA or AMD graphics cards actually contain two graphics chips; an Intel integrated chip for power-saving and a dedicated NVIDIA or AMD chip for high-performance uses such as gaming. Your graphics driver will detect which chip to use based on the program that you're running, but may not correctly detect that the high performance chip is required to run Invisible, Inc.
You will have to go into your AMD (CCC Control Panel) or NVIDIA Control Panel and force your dedicated GPU to launch and run Invisible, Inc. instead of your integrated Intel card.
MAC OSX
General Troubleshooting Steps
- Right-click Invisible, Inc. in your Steam Library > "Properties"
- Select the "Installed Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Invisible, Inc.
Check your system specs - Make sure your system meets Invisible, Inc's minimum system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are.
Check and update your drivers - Outdated graphics or audio drivers are two of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version.
Disable Mods - It could be that one or more of the mods you have installed is causing an issue with your game. Try disabling your mods to see if that resolves your issue. Also, please check that the mod you are trying to use is compatible with your version of the game.
If you are sure that the issue is being caused by an outdated or broken mod, delete the mod files from your Steam folder for Invisible, Inc. Once all mod files have been deleted from your Steam folder for the game, unsubscribe the mod from your account's Steam Workshop for the game. This will ensure that the mod that may have been causing issues is completely removed from your game.
Crashes on Startup / Poor Performance
If you are playing on a Mac system with two graphics cards (generally an integrated GPU and a dedicated GPU), please try disabling "power saving mode" on your Mac as described on Apple's support site. This will force your system to use the dedicated GPU when running the game.
LINUX
General Troubleshooting Steps
- Right-click Invisible, Inc. in your Steam Library > "Properties"
- Select the "Installed Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Invisible, Inc.
Ensure that there are no programs running that may interfere with Steam - If you are encountering issues or poor performance, you may want to check if you have any applications/programs running that potentially, negatively affecting Steam. Please visit Steam Support's guide for more information on this.
Check and update your drivers - Outdated graphics or audio drivers are two of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version.
Check your system specs - Make sure your system meets Invisible, Inc's minimum system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are.
Disable Mods - It could be that one or more of the mods you have installed is causing an issue with your game. Try disabling your mods to see if that resolves your issue. Also, please check that the mod you are trying to use is compatible with your version of the game.
If you are sure that the issue is being caused by an outdated or broken mod, delete the mod files from your Steam folder for Invisible, Inc. Once all mod files have been deleted from your Steam folder for the game, unsubscribe the mod from your account's Steam Workshop for the game. This will ensure that the mod that may have been causing issues is completely removed from your game.
PLAYSTATION 4
General Troubleshooting Steps
Check and update your game
Outdated versions of the game may have unpatched bugs, and will not allow you to play with or connect to servers with the updated version of the game. Please ensure that your game has been updated to the latest version. Generally the PlayStation 4 and PlayStation 5 consoles download updates for your games automatically if you are connected to the internet, however, if Automatic Downloads is disabled, you will have to download these updates manually. Please visit PlayStation Support's guide for setting up automatic updates for PlayStation 4 and PlayStation 5 consoles.
Encountering a crash with error "CE-34878-0"
CE-34878-0 is a general error, and the message pops up when the application or game being run has crashed. Please see PlayStation Support's troubleshooting guide for this error.
You can also contact PlayStation Support via the official PlayStation Support website: https://www.playstation.com/support/contact-us/
NINTENDO SWITCH
General Troubleshooting Steps
Nintendo Switch game troubleshooting
Should you ever run into any issues while playing any game, digital or otherwise on the Nintendo Switch, we recommend visiting Nintendo Support's troubleshooting guide for steps to resolve most issues.
Check and update your game
Outdated versions of the game may have unpatched bugs. Please ensure that your game has been updated to the latest version. Generally the Nintendo Switch automatically downloads updates for your games if you are connected to the internet, however, if Automatic Downloads is disabled, you should be able to set it up for your system (or manually update the game) by following Nintendo Support's guide.
Moving your game installation
If you are encountering any crashes or errors, it may be worth trying to move your game installation from your Switch's internal memory, to a MicroSD card, or vice versa.
Internal Memory/Free Space on Nintendo Switch
If you are encountering any crashes or errors, and your internal memory (or wherever your game is installed) is full, or very low, it may be worth trying to empty up a bit more space before trying to run the game.