If you encounter any kind of issue while playing Don't Starve, Reign of Giants, Shipwrecked or with Hamlet and require support either through the Bug Tracker or through our support desk, here are a number of files you may want to include that will help provide us with more details about your game's performance or graphics-related issue.
DXDiag
In order to generate your DXDiag.txt on most recent Windows operating systems:
- Click on your Start button
- Press the Windows key + R on your keyboard to access the "Run" window
- On the new window, type in dxdiag.exe and press enter; this will open up the DirectX diagnostic tool
- Click on the "Save All Information" tab on the diagnostic tool
- A "Save As..." window will pop up where you can click on save. It will save your hardware information as a document to your desktop (default).
- Close the diagnostic tool and attach the new document to your forum post or support ticket.
Log.txt (Steam and Standalone)
In order to find your game's log.txt file:
PC: Go to your documents folder at Documents\klei\donotstarve\log.txt
Mac: Go to your documents folder at ~/Documents/Klei/DoNotStarve/log.txt
Linux: Go to your Klei folder at ~/.klei/DoNotStarve/log.txt
MDMP File
If you are playing on Steam, it may be helpful to provide us with your .mdmp file. It should be located in your Steam folders at:
- Steam\SteamApps\Common\dont_starve\bin\.mdmp
Save Files (Steam and Standalone)
There are situations where we may ask you for a copy of your save file.
If you are playing on Steam (with Steam Cloud turned off) or the Standalone version, you can find your save at:
- Your Documents folder\klei\donotstarve\Save
If you are playing on a PC + Steam (with Steam Cloud turned on) you can find your save file at:
- C:\Program FIles (x86)\Steam\userdata\{Your Steam ID Number }\219740\remote
if you are playing on a Mac + Steam (with Steam Cloud turned on) you can find your save file at:
- Library\application support\Steam\userdata\{Your Steam ID Number}\219740\remote