Powered by our friends at IndieBox, Klei Shop Order fulfillment and customer support are available to help Monday thru Friday 10:30 AM to 6:00 PM Eastern Standard Time.
Please note that changing your address after you have confirmed your purchase/order may delay your processing time until the shipping address has been updated. Please contact Customer Care immediately if you need to change your address.
General Order Fulfillment Information:
- The Klei Shop ships via IndieBox INC in Ocoee, Florida unless otherwise noted.
- Business days are Monday–Friday, not including major holidays.
- Orders are generally packed for shipment within 3–4 business days.
- Made to order (MTO) apparel requires 8–12 business days.
- New product launches, major sales, and holidays can cause processing delays.
- Shipping time does not include the processing time needed to pack an order.
- Shipping costs are automatically calculated with the shipping service based on weight, items, and location. Costs for shipment can be viewed during checkout.
- Delivery dates presented by a shipping service are estimates and are not guaranteed. We do not offer reimbursement for orders that arrive after an estimated delivery date. We do not offer next day shipping options.
Please visit the Klei Shop's Shipping Policy page for more information.