If you are having an issue that affects your ability to play Don't Starve: Hamlet such as major graphical issues, crashing issues, or performance problems, there are a few things you should do before reporting the problem. Choose your platform via the links below:
WINDOWS PC
MAC OSX
LINUX
PLAYSTATION 4 / PS5
XBOX ONE / XBOX SERIES S/X
NINTENDO SWITCH
Please note:
Players with video cards under 256 MB may experience intermittent crashing issues (or not start) as Don't Starve (Hamlet, Reign of Giants, and Shipwrecked) requires video cards with at least 256 MB or over for Dedicated RAM. Visit Don't Starve: Hamlet's Minimum System Requirements for more information.
WINDOWS PC
General Troubleshooting Steps
Verify the integrity of your game's files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Don't Starve in your Steam Library > "Properties"
- Select the "Local Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Don't Starve once more.
Often, the problems that users are experiencing are a result of local game files being corrupted, or incompletely downloaded. These problems include missing textures or effects, or crashing when loading specific areas or items, while the game generally runs fine.
Ensure that there are no programs running that may interfere with Steam - If you are encountering issues or poor performance, you may want to check if you have any applications/programs running that potentially, negatively affecting Steam. Please visit Steam Support's guide for more information on this.
Check and update your drivers - Outdated graphics, audio, and hardware drivers are three of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version.
Update your Windows OS - Check to ensure that your Windows operating system has been updated to the latest version.
Check you system specs - Make sure your system meets Don't Starve: Hamlet's minimum system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are.
Disable Mods or remove mods - It could be that one or more of the mods you have installed is causing an issue with your game. Try disabling your mods to see if that resolves your issue. Also, please check that the mod you are trying to use is compatible with your version of the game.
If you are sure that the issue is being caused by an outdated or broken mod, delete the mod files from your Steam folder for Don't Starve. Once all mod files have been deleted from your Steam folder for the game, unsubscribe all of your Don't Starve mods from the Steam Workshop. This will ensure that any mods that may have been causing issues delete the mod files from your Steam folder for Don't Starve.
Security software - Unfortunately malware, firewall and virus protection programs can be a bit unpredictable at times. Try disabling anything you have running then try running the game again.
3rd-Party Software - Pop-up blockers, ad-blockers, and other types of software running in the background can sometimes cause problems. Turn off anything you have running in the background then try running the game again.
RivaTuner / MSI Afterburner - If your system is displaying a black screen when trying to launch Don't Starve or Don't Starve Together, and you have third-party graphics software such as ASUS Tweak, ASUS Tweak II, Rivatuner or MSI Afterburner, etc... running in the background, try disabling these temporarily and try launching the game once more.
Dual-Card Setup - If you have two graphics cards installed, it may be that your integrated card is trying to run the game instead of your dedicated card. If you have an NVIDIA or AMD/ATI card installed, go into your NVIDIA or CCC Control Panel and force your card to run Don't Starve. It should be called the "Dedicated" card.
Ensure that your system is running the game with a a dedicated GPU (Not Integrated)
Some laptops with NVIDIA or AMD graphics cards actually contain two graphics chips; an Intel integrated chip for power-saving and a dedicated NVIDIA or AMD chip for high-performance uses such as gaming. Your graphics driver will detect which chip to use based on the program that you're running, but may not correctly detect that the high performance chip is required to run Don't Starve.
You will have to go into your AMD (CCC Control Panel) or NVIDIA Control Panel and force your dedicated GPU to launch and run Don't Starve instead of your integrated Intel card.
Windows Administrator Permissions
Please ensure that your Windows User Account has been set to allow the Steam client (and the game .exe) the proper administrator permissions it needs to read/write to the hard drive. More information about Windows Account Admin Permissions: https://support.microsoft.com/en-ca/help/4026923/windows-10-create-a-local-user-or-administrator-account
1) Run the Steam client as an Administrator
- Fully close out of Steam and restart your computer.
- After restarting your computer, right-click on the Steam icon > select "Run as Administrator"
- If that does not work, go to step #2.
2a) Run Don't Starve as an Administrator (If you are on standalone)
- Run Don't Starve's .exe file (dontstarve_steam.exe) as an administrator in your game folders (\Steam\steamapps\common\dont_starve\bin\dontstarve_steam.exe)
- Right-click on it and select "Run as Administrator"
OR
2b) Run Don't Starve as an Administrator (If you are on Steam)
- On your Steam game library list, right-click on Don't Starve and choose "Properties"
- On the Properties window, select the "Local Files" tab and click "Browse Local Files"
- On the Local Files folder for Don't Starve, go to Bin > right-click on dontstarve_steam.exe and choose "Run as Administrator"
You may want to try re-running your game's VCRedist and DXSetup installers if:
- you can't start the game
- .exe program crashes
- you get a black screen
To re-install VCredist in folder:
C:\Program FIles\Steam\steamapps\common\dont_starve\VCRedist\VCRedist_x86.exe
To re-install DXSetup in folder:
C:\Progarm FIles\Steam\steamapps\common\dont_starve\DXRedist\DXSETUP.exe
After re-installing both VCRedist and DXSetup, try running the game again.
If you have tried all troubleshooting steps and are still unable to play the game, please report your issue in the Don't Starve Hamlet Bug Tracker with your logs and information for bug reports.
MAC OS X
General Troubleshooting Steps
Verify the integrity of your game's files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Don't Starve. in your Steam Library > "Properties"
- Select the "Local Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Don't Starve once more
Ensure that there are no programs running that may interfere with Steam - If you are encountering issues or poor performance, you may want to check if you have any applications/programs running that potentially, negatively affecting Steam. Please visit Steam Support's guide for more information on this.
Check and update your drivers - Outdated graphics, audio, and hardware drivers are three of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version.
Check your system specs - Make sure your system meets Don't Starve: Hamlet's minimum system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are.
Disable Mods - It could be that one or more of the mods you have installed is causing an issue with your game. Try disabling your mods to see if that resolves your issue. Also, please check that the mod you are trying to use is compatible with your version of the game.
If you are sure that the issue is being caused by an outdated or broken mod, delete the mod files from your Steam folder for Don't Starve. Once all mod files have been deleted from your Steam folder for the game, unsubscribe all of your Don't Starve mods from the Steam Workshop. This will ensure that any mods that may have been causing issues delete the mod files from your Steam folder for Don't Starve.
Crashes on Startup / Poor Performance
If you are playing on a Mac system with two graphics cards (generally an integrated Intel GPU and a dedicated NVIDIA or AMD GPU), please try disabling "power saving mode" on your Mac as described here: https://support.apple.com/en-ca/HT202043 . This will force your system to use the dedicated GPU when running the game.
If you have tried all troubleshooting steps and are still unable to play the game, please report your issue in the Don't Starve Hamlet Bug Tracker with your logs and information for bug reports.
LINUX
General Troubleshooting Steps
Verify the integrity of your game's files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Don't Starve. in your Steam Library > "Properties"
- Select the "Local Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Don't Starve once more.
Ensure that there are no programs running that may interfere with Steam - If you are encountering issues or poor performance, you may want to check if you have any applications/programs running that potentially, negatively affecting Steam. Please visit Steam Support's guide for more information on this.
Check and update your drivers - Outdated graphics, audio, and hardware drivers are three of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version.
Check you system specs - Make sure your system meets Don't Starve: Hamlet's minimum system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are.
Disable Mods - It could be that one or more of the mods you have installed is causing an issue with your game. Try disabling your mods to see if that resolves your issue. Also, please check that the mod you are trying to use is compatible with your version of the game.
If you are sure that the issue is being caused by an outdated or broken mod, delete the mod files from your Steam folder for Don't Starve. Once all mod files have been deleted from your Steam folder for the game, unsubscribe all of your Don't Starve mods from the Steam Workshop. This will ensure that any mods that may have been causing issues delete the mod files from your Steam folder for Don't Starve.
If you have tried all troubleshooting steps and are still unable to play the game, please report your issue in the Don't Starve Hamlet Bug Tracker with your logs and information for bug reports.
PLAYSTATION 4 / PS5
General Troubleshooting Steps
Check and update your game
Outdated versions of the game may have unpatched bugs, and will not allow you to play with or connect to servers with the updated version of the game. Please ensure that your game has been updated to the latest version. Generally the PlayStation 4 and PlayStation 5 consoles download updates for your games automatically if you are connected to the internet, however, if Automatic Downloads is disabled, you will have to download these updates manually. Please visit PlayStation Support's guide for setting up automatic updates for PlayStation 4 and PlayStation 5 consoles.
Encountering a crash with error "CE-34878-0"
CE-34878-0 is a general error, and the message pops up when the application or game being run has crashed. Please see PlayStation Support's troubleshooting guide for this error.
You can also contact PlayStation Support via the official PlayStation Support website: https://www.playstation.com/support/contact-us/
If you have tried all troubleshooting steps and are still unable to play the game, please report your issue in the Don't Starve: Hamlet Bug Tracker with as much information about the issue as possible.
Xbox One / XBOX SERIES S/X
General Troubleshooting Steps
Xbox One game troubleshooting
Should you ever run into any issues while playing any game, digital or otherwise on the Xbox One, we recommend visiting the Xbox One troubleshooting guide for steps to resolve most issues.
Check and update your game
Outdated versions of the game may have unpatched bugs. Please ensure that your game has been updated to the latest version. Generally the Xbox One downloads updates for your games automatically if you are connected to the internet, however, if Automatic Downloads is disabled, you will have to download these updates manually.
You can also contact Xbox Support via the official Xbox Support website: https://support.xbox.com/en-CA
If you have tried all troubleshooting steps and are still unable to play the game, please report your issue in the Don't Starve: Hamlet Bug Tracker with as much information about the issue as possible.
NINTENDO SWITCH
General Troubleshooting Steps
Nintendo Switch game troubleshooting
Should you ever run into any issues while playing any game, digital or otherwise on the Nintendo Switch, we recommend visiting Nintendo Support's troubleshooting guide for steps to resolve most issues.
Check and update your game
Outdated versions of the game may have unpatched bugs. Please ensure that your game has been updated to the latest version. Generally the Nintendo Switch automatically downloads updates for your games if you are connected to the internet, however, if Automatic Downloads is disabled, you should be able to set it up for your system (or manually update the game) by following Nintendo Support's guide.
Moving your game installation
If you are encountering any crashes or errors, it may be worth trying to move your game installation from your Switch's internal memory, to a MicroSD card, or vice versa.
Internal Memory/Free Space on Nintendo Switch
If you are encountering any crashes or errors, and your internal memory (or wherever your game is installed) is full, or very low, it may be worth trying to empty up a bit more space when trying to run the game.
If you have tried all troubleshooting steps and are still unable to play the game, please report your issue in the Don't Starve: Hamlet Bug Tracker with as much information about the issue as possible.