If you are having an issue that affects your ability to play Hot Lava such as major graphical issues, crashing issues, or performance problems, there are a few things you should do before reporting the problem. Choose your platform via the links below:
IOS (Apple Arcade)
General Troubleshooting Steps
Download and install the latest operating system updates - Ensure that your operating system has been updated to the latest version. Most issues with crashes, errors, or with Visual VC++ (and various software) generally are due to out-of-date operating system patches.
Ensure that there are no programs running that may interfere with Steam - If you are encountering issues or poor performance, you may want to check if you have any applications/programs running that potentially, negatively affecting Steam. Please visit Steam Support's guide for more information on this.
Check and update your graphics card and audio drivers - Outdated graphics or audio drivers are two of the first things to check when any software is having problems. Make sure that all of your drivers are updated to the latest version.
Check your system specs - Make sure your system meets Hot Lava's minimum system requirements. If it does not, you are still welcome to file a report; just make sure to let us know what the the computer specs are.
Security software - Unfortunately malware, firewall and virus protection programs can be a bit unpredictable at times. Try disabling anything you have running then try running the game again.
3rd-Party Software - Pop-up blockers, ad-blockers, and other types of software running in the background can sometimes cause problems. Turn off anything you have running in the background then try running the game again.
Often, the problems that users are experiencing are a result of local game files being corrupted, or incompletely downloaded. These problems include missing textures or effects, or crashing when loading specific areas or items, while the game generally runs fine.
Verify the integrity of your game's files on Steam - Verifying the integrity of your game files ensures that there are no game files missing and corrupted files are replaced.
- Right-click Hot Lava. in your Steam Library > "Properties"
- Select the "Local Files" tab;
- Click the "Verify Integrity of Game Files" button
- When the process is complete, launch Hot Lava
Ensure that your system is running the game with a a dedicated GPU (Not Integrated)
Some laptops with NVIDIA or AMD graphics cards actually contain two graphics chips; an Intel integrated chip for power-saving and a dedicated NVIDIA or AMD chip for high-performance uses such as gaming. Your graphics driver will detect which chip to use based on the program that you're running, but may not correctly detect that the high performance chip is required to run Hot Lava.
You will have to go into your AMD (CCC Control Panel) or NVIDIA Control Panel and force your dedicated GPU to launch and run Hot Lava instead of your integrated Intel card.
Lost game progress after updating Hot Lava on Steam
If you log in to Hot Lava on Steam after the Infantry and Mortabeast update, and you are not seeing your game progress after updating the game, please see our troubleshooting guide.
Should the issue persist, and you require assistance, be sure to check our "Logs and Files for Bug Reports" page for the items you can send that will help us investigate the report further.
IOS (Apple Arcade)
General Hot Lava (iOS / Apple Arcade) Troubleshooting Guide
If you are having an issue that affects your ability to play the game such as crashing or performance problems on your iPhone, iPad, or Apple TV here are a few steps you can take before reporting the problem:
Ensure that your iOS device is compatible with the game. You can check device and OS version compatibility here: https://apps.apple.com/us/app/hot-lava/id1469252166
Update iOS version
Please ensure that you have updated your iOS to the latest version. Newer OS updates generally contain fixes that may improve performance or compatibility.
- Fully restart your device, and try launching the game once more, in case there was a temporary issue with the device or game app.
- If you have other apps running in the background while trying to play Hot Lava, please close these background apps as they may be interfering with the game.
Should you ever run into any issues while playing any game app on iOS regardless of the device, we also recommend visiting the Apple Support troubleshooting guide for steps to resolve most issues: https://support.apple.com/en-ca/HT201398
If your device meets the game's requirements and your are still encountering issues after trying the steps above, please contact us with with information on the issue, your device's specs and device model number.