If you have recently purchased skins or bundles for Don't Starve Together from the in-game shop, or from Steam store (or via bolts on PlayStation / Xbox / Nintendo Switch), and are not able to find the items in-game, here are a number of troubleshooting steps that can help:
1) Please ensure that you are logged in to the same platform account that was used purchased the skins/bundle/bolts, and not logged in using a different account. Please be aware that Skins/Bundles/Bolts cannot be shared between accounts, even if they are on the same console/system.
2) Log in and check your Klei accounts inventory page to see if item(s) have been received in your account.
3) Ensure you are not on a beta branch for Don’t Starve Together on Steam by switching back to the regular, live branch. (Steam Only)
- Right-click Don’t Starve Together in your Steam library > choose “Properties”
- Click on the BETAS tab
- In the drop down menu, choose NONE - Opt out of all beta programs
- Verify your game files to finish switching to the live branch
4) Disable all mods in case you have any enabled (or installed) that may interfere with the game’s UI presentation. (Steam Only)
- If disabling mods does not work, delete all mod files from your Steam folder for Don't Starve Together. Once all mod files have been deleted from your Steam folder for the game, unsubscribe all of your Don't Starve Together mods from the Steam Workshop, then try launching the game once more.
5) Ensure that your Item Collection/Curio Cabinet item filters (buttons on top of the item collection screen) are set to show all items. If you have filters enabled, it will only show a few things within those filters, but not all items. Specifically, try disabling both the "Owned" and "Weavable" filters so that all items are shown. From there, use the search function to find the item in your inventory.
6) If you have more than 10,000 items in your Klei account, you have hit our item display limit, and you may need to unravel duplicates in order to display newer items.
7) If you purchased items on console (PlayStation, Xbox, Nintendo Switch) and the items have not arrived in your account, try fully restarting your console/game:
- Fully exit Don't Starve Together, and fully shut down / power off (not sleep mode) your console;
- From there, turn on the system and launch Don't Starve Together once more;
- Log in to your Don't Starve Together game account;
- Check your Item Collection to see if the item/skin has been received.
If you have followed all troubleshooting steps above and the issue persists, your best, next step is to contact live support and provide your Klei User ID (KU ID) as well as a copy of your receipt and we will investigate further.