If you encounter any kind of issues while playing Oxygen Not Included and its DLC's and require support via the Oxygen Not Included Bug Tracker, here are a number of files you may want to include that will help provide us with more details about the bug.
FOR WINDOWS PC
PLAYER.LOG FILE
If you run into an issue and would like to report to our team, please send the player.log file before re-launching the game, so as to keep the most pertinent information about the error on the log.
In order to find your game's Player.log file:
- Open up your Windows Explorer, and on the address bar (to the left of the search bar) copy and paste the following text and press Enter:
%appdata%\..\locallow\klei\Oxygen Not Included
- This will take you to the Oxygen Not Included log folder where you will find the Player.log file.
SAVE FILES (*.sav)
There are situations where we may ask you for a copy of your save file; your most recent save might be in the auto_save folder unless you manually saved it.
Local saves: \Documents\Klei\OxygenNotIncluded\save_files
Cloud saves: \Documents\Klei\OxygenNotIncluded\cloud_save_files
DXDIAG (System Specs)
- Press the Windows key + R on your keyboard to access the "Run" window
- On the Run window, type in dxdiag.exe and press enter; this will open up the DirectX Diagnostic Tool
- Click on the "Save All Information" tab on the diagnostic tool
- A "Save As..." window will pop up where you can click on save. It will save your hardware information as a document to your desktop (default).
- Close the diagnostic tool and attach the new document to your forum post or support ticket.
DMP Files
Applies for Windows only - to find your DMP files:
- Open up your Windows Explorer, and on the address bar (to the left of the search bar) copy and paste the following text and press Enter:
%APPDATA%\..\Local\Temp\Klei\Oxygen Not Included\Crashes
- Note: Depending on if your game has encountered crashes in the past, there may be a number of subfolders here. Inside the subfolders, there will be two text files (a log file and a text crash file) as well as a DMP file.
FOR MACOS
If you run into an issue and would like to report to our team, please send the player.log file before re-launching the game, so as to keep the most pertinent information about the error on the log.
In order to find your game's Player.log file:
On your Mac's Finder menu bar on the top of your screen, click on the "GO" option > on the dropdown menu, Choose "Go to Folder..."
When prompted to enter in the folder that you would like to search for, copy and paste this filepath: ~/Library/Logs/Klei/Oxygen Not Included/Player.log and click "Go". There you will find the "Player.log" file.
SAVE FILES
There are situations where we may ask you for a copy of your save file. Your most recent save might be in the auto_save folder unless you manually saved it.
Local saves: ~/Library/Application Support/unity.klei.Oxygen Not Included/save_files
Cloud saves: ~/Library/Application Support/unity.klei.Oxygen Not Included/cloud_save_files
*Please note that for some older players of Oxygen Not Included, save files may be located in the filepaths listed below. If you cannot find the save files in ~/Library/Application Support/unity.klei.Oxygen Not Included/, please try the following filepaths:
Local saves: ~/Library/Application Support/Klei/Oxygen Not Included/save_files
Cloud saves: ~/Library/Application Support/Klei/Oxygen Not Included/cloud_save_files
MAC SYSTEM SPECS
- Click "About This Mac", a new window will open up
- Click on Overview Tab for your basic computer specs (including Processor, Memory, and Graphics Card)
- Include these specs in the Issue Description, or attach a text file with your Mac's system specs.
FOR LINUX
LOG FILE
If you run into an issue and would like to report to our team, please send the player.log file before re-launching the game, so as to keep the most pertinent information about the error on the log.
On LINUX, you will find your log file in in one of these two locations:
1. ~/.config/unity3d/Klei/Oxygen Not Included/Player.log
2. ~/snap/steam/common/.config/unity3d/Klei/Oxygen Not Included/Player.log
There are situations where we may ask you for a copy of your save file. Your most recent save might be in the auto_save folder unless you manually saved it.
On Linux, you will be able to find your save file in
Local saves: ~/.config/unity3d/Klei/Oxygen Not Included/save_files
Cloud saves: ~/.config/unity3d/Klei/Oxygen Not Included/cloud_save_files
Please provide a description of your hardware specs - generally providing your lshw is a convenient way of listing the computer's spec list.