The Klei Discord is an official Discord server for Klei Entertainment. As a result, we must moderate things a little differently than other servers might. We cater to not just fans, but customers of a product and service and must do our best to be fair.
As such, we need to keep the doors of the server open for all fans of Klei and ensure that they are treated fairly and impartially so that they may enjoy discussions about our games together.
When taking any action against a user, we have to consider independently verifiable evidence only to proceed with the process. The only type of evidence we are able to investigate are Discord message links where we can verify activity without the possibility of tampering. Hearsay and screenshots are not verifiable evidence and are not enough to warn or ban somebody.
Do we ban users at all? Yes, sadly, from time to time, if we are left with no other option, but it only happens after extensive discussion with server staff and unimpeachable evidence has been verified. Furthermore, as mentioned above, we do not ban users for actions taken outside of this server. This is listed in the Klei Forums guidelines and this Discord follows a similar set-up. Things said and done in DMs, other Discord servers, or on other platforms are out of our control and are not something we are able to verify or otherwise moderate.
Please be aware that as unfortunate as it is, it is not uncommon for people to intentionally or unintentionally create a situation that results in a person being banned. It is also possible for users to intentionally fabricate evidence or otherwise withhold information in order to make somebody else look bad. As a matter of fact, it is quite common.
It is very often that a user who has been banned from other servers joins the Klei Discord and doesn't break any of our rules. If someone is following the guidelines, then we have no reason to punish them. And if they do break the rules, then they will be warned and banned appropriately. If somebody did something so terrible to break Discord's Terms of Service outside of this server that you believe they should be deplatformed, the best thing to do is to take it up with those that have the power and ability to investigate the issue such as Discord's Trust & Safety team or the user's local law enforcement.