First off, thank you for supporting the Klei Shop! If you ordered recently and are looking for information on tracking your order, you're in the right place:
- A confirmation email is sent once an order from the Klei Shop is placed.
- A tracking email is sent once an order is packed for shipment.
- Each shipping carrier handles the updates for their tracking service and will have the most up to date information on where the order is located.
- If your tracking has been deleted or is missing, please contact Customer Care: indiebox@kleientertainment.com
- If a shipped order has not delivered or made tracking updates in a reasonable timeframe, please contact indiebox@kleientertainment.com within 30 days of shipment so our team can assist with investigation or opening a lost order claim on your behalf. We are not able to support shipments that are reported after 30 days.
- Postal carriers are likely to leave the package on your doorstep without signature. We recommend monitoring tracking to collect parcels once delivered or have your order sent to a secured location.
- Reshipment or refund is not available for packages after they have been marked successfully delivered. Any evidence of stolen property should be reported to your local authorities.
Please visit the Klei Shop's Shipping Policy page for more information.