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  1. Klei Entertainment
  2. Klei Store
  3. General Questions

General Questions

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  • Klei Shop Orders - Regarding International Shipping Addresses

  • Third Party Purchases / Reseller Information

  • How to order from the Klei Shop

  • Exchanges, Returns, or Refunds

  • Klei Shop - Order Fulfillment and Customer Service Operating Hours

  • Do you ship internationally?

  • What are your accepted payment methods?

  • I entered the wrong shipping address, what should I do?

  • Are you able to cancel orders from the Klei Store?

  • Where do Klei Shop purchases ship from?

  • Coupons and Discounts

  • How long does shipping to (my country) take?

  • Why is international shipping so expensive?

  • How can I track my order?

  • Why did I get a customs/post office charge when I received my order?

  • Can I send my order as a gift?

  • I haven't received my order yet, what should I do?

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