- Orders outside of the U.S. are supported by our partners at FedEx.
- Transit times vary depending on delivery location and shipment class but generally arrive within 4-10 business days once shipped.
- All international orders are sent without duties coverage. International customers may be subject to customs duties/fees, which we have no control over. Please check with your local customs or postal authority for more specific information about these fees.
- Please monitor your tracking and contact the local postal carrier if your package has not been delivered or is being held. Failure to collect a parcel being held by FedEx or a local customs office can result in the parcel being marked for return to sender (RTS). International orders marked RTS rarely arrive back to our shipping office and will not be eligible for refund or reshipment if not returned.
International Shipping Restrictions
- We are unable to provide service in the following regions at this time due to consistent failed deliveries caused by the local post / customs office, exorbitant tax fees for import, or active restrictions / sanctions by a government entity.
- Afghanistan, Belarus, Bhutan, Brazil, Brunei, Chile, Cuba, Iran, Timor, Laos, Myanmar, North Korea, Russia, Somalia, Sudan, Syria, Ukraine, Yemen.
Please visit the Klei Shop's Shipping Policy page for more information.