Common Resolutions (Oxygen Not Included, Don't Starve Together, Rotwood, Klei Shop, & more)

- Klei Accounts
- Rotwood

- Don't Starve Together

- Don't Starve: Pocket Edition (Android/iOS)

- Don't Starve

- Don't Starve: Shipwrecked
- Don't Starve: Hamlet

- Mark of the Ninja: Remastered

- Klei Merch Shop / Merch Partners

- General Questions
 

 

Klei Accounts
 

I am not receiving an email to verify my Klei Account, what should I do?
- From time to time, some email services may get overzealous email blocking. If you have another email address from another provider, please try with that email address to see if that works. 

I'd like to know more about the Shared Unlocks for Don't Starve Together
- Shared Unlocks FAQ for Don't Starve Together

How do I link my accounts for shared unlocks?
- DST - How to Link Klei Accounts for Shared Unlocks

How do I unlink my Klei Accounts? 
- DST - How to Unlink Klei Accounts

What are Don't Starve Together item drops on Twitch? 
- Twitch.tv Drops for Don't Starve Together

How to link your Twitch account to your Klei Account​
- How to link your Twitch account to your Klei Account

How can I claim Twitch Item Drops for Don't Starve Together? 
- How to claim Twitch Item Drops earned for Don't Starve Together

Can I earn Twitch drops on Steam and other platforms at the same time?
- Can I earn Twitch drops on two platforms at the same time?

How do I remove/hide Don't Starve Together items from my Steam Inventory?
- How to hide Don't Starve Together items from your Steam Inventory

Don't Starve Together items are missing from my Steam Inventory
- How to find and display your Don't Starve Together items in your Steam Inventory (if missing)

Earned Twitch Drops are not showing up in Don't Starve Together
- Earned Twitch Drops are not showing up in Don't Starve Together

My Twitch Account was Hacked/Compromised/Deleted, and I can’t unlink it from my Klei Account
- How to unlink your Twitch account from your Klei account / change link to a different Twitch account

Where can I find information about the Klei Ambassadors Program?
- Klei Ambassadors Program

If you cannot find your issue in this list, please visit the Klei Accounts Support Page for more support documentation.

 

Rotwood

 

Rotwood is crashing / freezing / not working​ (Steam / Nintendo Switch 2)
- Rotwood Troubleshooting Guide

I have suggestions or feedback, or encountered a bug and want to report it to the Rotwood Dev team
- I found a bug, or have suggestions and feedback for Rotwood

How can I access the Rotwood Beta branch on Steam?
- Accessing the Rotwood Beta Branch on Steam

What are Rotwood's system requirements?
- Rotwood System Requirements

If you cannot find your issue in this list, please visit the Rotwood Support Page for more support documentation.

 

Oxygen Not Included

 

Oxygen Not Included is not launching on macOS after November's Cloud save update​
- Oxygen Not Included is not launching on macOS after November’s Cloud save update

Oxygen not Included is crashing / freezing / not working​
- Oxygen Not Included Troubleshooting Guide

Oxygen Not Included is crashing at or just after the Klei logo
- Oxygen Not Included is crashing at the Klei logo

I'm encountering a "Disk Write Error" when playing Oxygen Not Included
- Oxygen Not Included - Disk Write Error

There's no audio (or audio levels stay at zero) when playing Oxygen Not Included
- No audio when playing Oxygen Not Included

The game is zoomed in / game resolution is weird / UI is too big
- Oxygen Not Included is zoomed in / my game's resolution or UI is too big

What are Oxygen Not Included's system requirements?
- Oxygen Not Included Minimum System Requirements

How can I access the Public Testing Branch for Oxygen Not Included?
- Oxygen Not Included - How to access the Public Testing Branch

Will There be Linux Support
- YES! Oxygen Not Included now supports Linux

Is Oxygen Not Included coming to other platforms?
- We have no announcements for Oxygen Not Included on additional platforms at this time. 

If you cannot find your issue in this list, please visit the Oxygen Not Included Support Page for more support documentation.

 

Oxygen Not Included DLC's (Spaced Out! / The Frosty Planet Pack / The Bionic Booster Pack / The Prehistoric Planet Pack)

 

Oxygen Not Included - DLC is crashing / freezing / not working
- Oxygen Not Included DLCs Troubleshooting Guide

What are the minimum system requirements for Oxygen Not Included DLCs?
- Oxygen Not Included DLCs - Minimum system requirements

Can I load up an existing base game save file in Spaced Out?
- Can I load up an existing base game save in Spaced Out?

Do the Oxygen Not Included DLCs have support for macOS and Linux?
- Yes, macOS and Linux are supported, though if you encounter any issues please let us know in the Oxygen Not Included Bug Tracker!

If you cannot find your issue in this list, please visit the Oxygen Not Included DLCs support page for more support documentation.

 

Griftlands

 

Griftlands is crashing / freezing / not working​
- Griftlands Troubleshooting Guide

Where should I post if I have a bug report, suggestions, and feedback for Griftlands?
- I found a bug, or have suggestions and feedback for Griftlands

What should I include when reporting bugs or issues for Griftlands?
- Logs and useful information for Griftlands bug reports

What are Griftlands' system requirements?
- Griftlands Minimum System Requirements

If I purchased Griftlands on Epic Games Store, how do I get my Steam copy?
- If I purchased Griftlands on Epic Games Store, how do I get my Steam copy?

If you cannot find your issue in this list, please visit the Griftlands Support Page for more support documentation.

 

Don't Starve Together

 

I can't weave/unravel my item skins due to an error
- If you cannot weave or unravel your item skins due to a "Can't Connect To Klei" or similar error, please check to see if you have the "Too Many Items" or the "Item Queue" mods enabled and try disabling or removing them. More information on how to disable and remove mods here.

Don't Starve Together is crashing / freezing / not working
- Don't Starve Together Troubleshooting Guide

I'd like to know more about the Shared Unlocks for Don't Starve Together
- Shared Unlocks FAQ for Don't Starve Together

How do I initiate a refund for a Don't Starve Together in-game purchase on Steam?
- How to refund an in-game purchase for Don't Starve Together (Steam)

I purchased Bolt Chests in Don't Starve Together but can't find them in game
- I purchased Bolt Chests for Don't Starve Together but can't find them in game, what should I do?

I'm using an AMD Radeon graphics card and Don't Starve Together is crashing at launch
- Don't Starve Together is Crashing When Playing with an AMD Radeon Graphics Card

I can't connect / I can't find servers / I'm experiencing connection issues
- Can't Connect To Klei, Online Severs, and Klei Account Creation Errors

My game is lagging when playing with others on Don't Starve Together
- Network and Performance Troubleshooting Guide

MacOS - I'm getting an error similar to ("dontstarve_steam" is damaged and can't be opened. You should move it to the Trash), what should I do?
- Troubleshooting steps for error: "dontstarve_steam" is damaged and can't be opened. You should move it to the Trash.

I'm getting a MOD issue - all mods are showing up as (Workshop-xxxxxxx)
- My mods are corrupted (workshop-xxxxxxx) and I can't remove them

All of my game's text or fonts changed from Chinese to question marks (???)
- Don't Starve Together - All of my game's text has changed to question marks and I cannot fix it

I'm getting an "Unable to write to config directory" error message on PC
- Getting a "Unable to write to config directory" Error Message on PC

I'm getting an "Item Collection Download Failed" error message
- Error: Item Collection Download Failed

I'm getting a "Dedicated Server Failed to Start" Error Message
- Getting a "Dedicated Server Failed To Start" Error Message

My servers and saved game worlds suddenly disappeared / are missing
- Missing Servers / Server Suddenly Disappeared

How do I weave item skins in Don't Starve Together?
- How to Weave an Item Skin in Don't Starve Together

How do I unravel item skins in Don't Starve Together?
- How to Unravel an Item Skin in Don't Starve Together

Mac Catalina OS - Getting an "Unable to read from config directory" error message
- Mac Catalina OS - Getting an "Unable to read from config directory" error message

I'm getting an "Out of Memory" error message and crash for Don't Starve Together
- Out of Memory Error - Don't Starve Together

I purchased Don't Starve Together on Steam, where's the giftable copy of the game?
- I bought Don't Starve Together on Steam, where is my giftable copy?

My game's textures, graphics, HUD, are blurry or low resolution
- Don't Starve Together's Textures/Graphics Are Blurry

I'm getting an "Error During Initialization" crash, what should I do?
- Error During Initialization

I can't update the game OR getting a "Disk Read Error" on Steam
- https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334

I'm Getting an "E_INVALID_STEAM_TICKET" Error
- I'm Getting an E_INVALID_STEAM_TICKET Error

I'm getting a "SaveIndex:GetSaveData: Load failed for file [client_temp/server_save] Please try joining again" error when trying to join a server in Don't Starve Together
- Getting a "Load failed for file [client_temp/server_save]" error when joining a server

Don't Starve Together is not running after "Preparing to Launch" on Steam
- https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

There's no audio (or audio levels stay at zero) when playing Don't Starve Together
- No sound when playing Klei games

Is Don't Starve Together coming to (insert platform here)?
- We are investigating other platforms, however we are not sure of the possibility of the game coming to other platforms at this time. If we have any news or information to share, we will be sure to let everyone know.

If you cannot find your issue in this list, please visit the Don't Starve Together Support Page for more support documentation.

 

Don't Starve: Pocket Edition (Android/iOS)

 

Don't Starve: Pocket Edition or Shipwrecked (Android) is crashing / freezing / not working
- Don't Starve: Pocket Edition or Shipwrecked is not working on my Android device

Don't Starve: Pocket Edition or Shipwrecked (iOS) is crashing / freezing / not working
- Don't Starve: Pocket Edition or Shipwrecked is not working on my iPad/iPhone

How can I disable controller input or Bluetooth controllers on Don't Starve: Pocket Edition (Android)?
- How to disable Bluetooth controllers on Don't Starve: Pocket Edition (Android)

Will you be adding support for Android OS 4.X or OpenGL 2.0? 
- At the present time it is unlikely that we will be able to support Android 4.X and OpenGL 2.0 devices. There are several technical hurdles we would need to get past in order to make this happen and at this time it doesn't seem like something we can do. Don't Starve: Pocket Edition requires Android 5.0 (or greater) as well as Embedded OpenGL3.0 (or greater) to run.

Don't Starve: Pocket Edition (Android) FAQ:
- Don't Starve: Pocket Edition (Android) FAQ

Don't Starve: Pocket Edition Refunds (iOS/Android)
- Don't Starve: Pocket Edition Refunds (Android/iOS)

I found a bug or issue with Don't Starve: Pocket Edition where can I report it?
- If you think you have encountered an in-game issue, performance, crash or bug, your best, next step is to check our Don't Starve: Pocket Edition sub forum to see if anyone else has encountered this. If not, please do post about the bug or issue on there.

Is Don't Starve Together coming to Android or iOS?
- We do not have any announced plans for Don't Starve Together on other platforms at this time. If anything changes, we will be sure to let everyone know.

If you cannot find your issue in this list, please visit the Don't Starve Support Page for more support documentation.

 

 

 

Don't Starve: Shipwrecked

 

Is Don't Starve: Shipwrecked coming to (insert platform/console here)?
- We do not have any announced plans for Don't Starve: Shipwrecked on other platforms at this time. If anything changes, we will be sure to let everyone know.

I don't use Steam, can I still play Shipwrecked?
- Just like Don't Starve, purchases of Shipwrecked includes a standalone game client. You can purchase the DRM-free version of Don't Starve: Shipwrecked from Humble Bundle Store or from GOG.com

You can also now play Don't Starve: Shipwrecked on iOS and on Android. 

Don't Starve: Shipwrecked is crashing / freezing / not working
- Game Is Crashing / Game Won't Start (PC/macOS/Linux)

There's no audio (or audio levels stay at zero) when playing Don't Starve
- No sound when playing Klei games

If you cannot find your issue in this list, please visit the Don't Starve: Shipwrecked Support Page for more support documentation.

 

Don't Starve: Hamlet

 

Don't Starve: Hamlet is crashing / freezing / not working
- Don't Starve: Hamlet Troubleshooting Guide

What platforms is Don't Starve: Hamlet available on? 
- Platform availability for Don't Starve: Hamlet

Is Don't Starve: Hamlet coming to Don't Starve Together?
- We don’t have any plans right now. Hamlet was built without Don't Starve Together in mind. We are also currently very busy making all new original content for Don't Starve Together. That being said, if anything changes, we will let everyone know.

Do I need Reign of Giants or Shipwrecked to play Hamlet?
- Nope. Don't Starve: Hamlet is compatible with or without Reign of Giants or Shipwrecked. Hamlet only requires that you own the base Don't Starve game to run.

I purchased Don't Starve: Hamlet on Steam, but it's not installing​
- I purchased Don't Starve: Hamlet on Steam, but it's not installing

If you cannot find your issue in this list, please visit the Don't Starve: Hamlet Support Page for more support documentation.

Mark of the Ninja: Remastered

 

What platforms are Mark of the Ninja: Remastered available on?
- Mark of the Ninja: Remastered is available now on Steam (PC / macOS / Linux), Xbox One, PlayStation 4, and Nintendo Switch.

What are the minimum system requirements for Mark of the Ninja: Remastered on Steam?
- Mark of the Ninja: Remastered Minimum System Requirements

I'm having technical issues with Mark of the Ninja: Remastered
- Mark of the Ninja: Remastered Troubleshooting Guide
  
I need to report a Mark of the Ninja: Remastered bug or issue, what files should I provide? 
- I need technical support with Mark of the Ninja, what should I send you?

I owned Mark of the Ninja on Steam/Xbox 360, do I get Remastered?
- What if I already own Mark of the Ninja on Steam or Xbox 360?

If you cannot find your issue in this list, please visit the Mark of the Ninja: Remastered support page for more support documentation.