Here is a list of information and resolutions to the most common inquiries and issues/reports for inquiries that we are currently receiving.
Klei Accounts
IMPORTANT NOTE: Twitch Item drops and account linking with Twitch are currently on hiatus as we upgrade and migrate to the new version, and possibly make a few changes while we're in there. You can find more information regarding this on our forum post: https://forums.kleientertainment.com/forums/topic/127204-twitch-drops-hiatus/
How do I create or register a Klei account?
- How to create a Klei Account
What are Don't Starve Together item drops on Twitch?
- Twitch.tv Drops for Don't Starve Together
How to link your Twitch account to your Klei Account
- How to link your Twitch account to your Klei Account
Can I earn Twitch drops on Steam and PS4/Xbox One at the same time?
- Can I earn Twitch drops on two platforms at the same time?
Don't Starve Together items are missing from my Steam Inventory
- How to find and display your Don't Starve Together items in your Steam Inventory (if missing)
Earned Twitch Drops are not showing up in Don't Starve Together
- Earned Twitch Drops are not showing up in Don't Starve Together
My Twitch Account was Hacked/Compromised/Deleted, and I can’t unlink it from my Klei Account
- How to unlink your Twitch account from your Klei account / change link to a different Twitch account
For any other inquiries, please visit our Klei Accounts Support Page.
Oxygen Not Included
Oxygen Not Included is not launching on Mac OS after November's Cloud save update
- Oxygen Not Included is not launching on Mac OS after November’s Cloud save update
Oxygen not Included is crashing / freezing / not working
- Oxygen Not Included Troubleshooting Guide
Oxygen Not Included is crashing at or just after the Klei logo
- Oxygen Not Included is crashing at the Klei logo
There's no audio (or audio levels stay at zero) when playing Oxygen Not Included
- No audio when playing Oxygen Not Included
The game is zoomed in / game resolution is weird / UI is too big
- Oxygen Not Included is zoomed in / my game's resolution or UI is too big
What are Oxygen Not Included's system requirements?
- Oxygen Not Included Minimum System Requirements
Will There be Linux Support
- YES! Oxygen Not Included now supports Linux
Is Oxygen Not Included coming to other platforms?
- We have no announcements for Oxygen Not Included on additional platforms at this time.
For any other inquiries, please visit our Oxygen Not Included Support Page.
Oxygen Not Included - Spaced Out! (Early Access)
Oxygen Not Included - Spaced Out! is crashing / freezing / not working
- Oxygen Not Included - Spaced Out! (Early Access) Troubleshooting Guide
What are the minimum system requirements for Oxygen Not Included - Spaced Out! (Early Access)?
- Oxygen Not Included - Spaced Out! Minimum system requirements
Can I load up an existing base game save file in Spaced Out?
- Can I load up an existing base game save in Spaced Out?
Does Spaced Out! Have support for Mac OS X and Linux?
- Yes, Mac and Linux are supported, though if you encounter any issues please let us know in the Oxygen Not Included - Spaced Out! Bug Tracker!
For any other inquiries, please visit our Oxygen Not Included - Spaced Out! (Early Access) support page.
Griftlands (Early Access)
Griftlands is crashing / freezing / not working
- Griftlands Troubleshooting Guide
Where should I post if I have a bug report, suggestions, and feedback for Griftlands
- I found a bug, or have suggestions and feedback for Griftlands
What are Griftlands' system requirements?
- Griftlands Minimum System Requirements
If I purchased Griftlands on Epic Games Store, how do I get my Steam copy?
- If I purchased Griftlands on Epic Games Store, how do I get my Steam copy?
For any other inquiries, please visit our Griftlands Support Page.
Don't Starve Together
How do I initiate a refund for a DST in-game purchase on Steam?
- How to refund an in-game purchase for DST (Steam)
Don't Starve Together is crashing / freezing / not working
- DST Is Crashing / DST Won't Start
I can't connect / I can't find servers / I'm experiencing connection issues
- Can't Connect To Klei, Online Severs, and DST Account Creation Errors
My game is lagging when playing with others on Don't Starve Together
- Network and Performance Troubleshooting Guide
I'm getting an "Unable to write to config directory" error message on PC
- Getting a "Unable to write to config directory" Error Message on PC
Mac Catalina OS - Getting an "Unable to read from config directory" error message
- Mac Catalina OS - Getting an "Unable to read from config directory" error message
I'm getting an "Out of Memory" error message and crash for Don't Starve Together
- Out of Memory Error - Don't Starve Together
I purchased Don't Starve Together on Steam, where's the giftable copy of the game?
- I bought Don't Starve Together on Steam, where is my giftable copy?
My game's textures, graphics, HUD, are blurry or low resolution
- Don't Starve Together's Textures/Graphics Are Blurry
I'm getting an "Error During Initialization" crash, what should I do?
- Error During Initialization
I can't update the game OR getting a "Disk Read Error" on Steam
- https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334
I'm getting a MOD issue and cannot remove them (Workshop-xxxxxxx)
- My mods are corrupted (workshop-xxxxxxx) and I can't remove them
I'm Getting an "E_INVALID_STEAM_TICKET" Error
- I'm Getting an E_INVALID_STEAM_TICKET Error
I'm getting a "SaveIndex:GetSaveData: Load failed for file [client_temp/server_save] Please try joining again" error when trying to join a server in Don't Starve Together
- Getting a "Load failed for file [client_temp/server_save]" error when joining a server
Don't Starve Together is not running after "Preparing to Launch" on Steam
- https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
There's no audio (or audio levels stay at zero) when playing Don't Starve Together
- No sound when playing Klei games
I bought Don't Starve from GoG before June 3rd, how can I get DST on Steam?
- I purchased Don't Starve from GoG; do I get a Steam key?
Is Don't Starve Together coming to (insert platform here)?
- We are investigating other platforms, however we are not sure of the possibility of the game coming to other platforms at this time. If we have any news or information to share, we will be sure to let everyone know.
For any other inquiries, please visit our Don't Starve Together Support Page.
Don't Starve: Pocket Edition
Don't Starve: Pocket Edition or Shipwrecked (Android) is crashing / freezing / not working
- Don't Starve: Pocket Edition or Shipwrecked is not working on my Android device
Don't Starve: Pocket Edition or Shipwrecked (iOS) is crashing / freezing / not working
- Don't Starve: Pocket Edition or Shipwrecked is not working on my iPad/iPhone
Will you be adding support for Android OS 4.X or OpenGL 2.0?
- At the present time it is unlikely that we will be able to support Android 4.X and OpenGL 2.0 devices. There are several technical hurdles we would need to get past in order to make this happen and at this time it doesn't seem like something we can do. Don't Starve: Pocket Edition requires Android 5.0 (or greater) as well as Embedded OpenGL3.0 (or greater) to run.
Don't Starve: Pocket Edition (Android) FAQ:
- Don't Starve: Pocket Edition (Android) FAQ
Don't Starve: Pocket Edition Refunds (iOS/Android)
- Don't Starve: Pocket Edition Refunds (Android/iOS)
I found a bug or issue with Don't Starve: Pocket Edition where can I report it?
- If you think you have encountered an in-game issue, performance, crash or bug, your best, next step is to check our Bug Tracker to see if anyone else has encountered this. If not, please do post about the bug or issue on our Don't Starve: Pocket Edition forum.
Is Don't Starve Together coming to Android or iOS?
- We do not have any announced plans for Don't Starve Together on other platforms at this time. If anything changes, we will be sure to let everyone know.
For any other inquiries, please visit our Don't Starve Support Page.
Don't Starve
Don't Starve is crashing / freezing / not working- Game Is Crashing / Game Won't Start (PC/Mac/Linux)
I'm getting an "Error During Initialization" crash, what should I do?
- Error During Initialization
I need to find my Steam/standalone key (For Humble Purchases)
- How Keys Work: Humble Store
I need to find my standalone key (For Steam Purchases)
- Steam Purchases: How to get your Don't Starve DRM-Free Downloads
My game's graphics and textures look blurry, what should I do?
- My Game's Graphics Are Blurry
My game's HUD, Main Menu, and Inventory looks blurry, what should I do?
- Hud elements, Inventory Screen, Main Menu Screen are blurry
There's no audio (or audio levels stay at zero) when playing Don't Starve
- No sound when playing Klei games
YouTube/Twitch Video Content Monetizations & Permissions
- Can I monetize on YouTube?
I just bought Don't Starve (Steam/DS Site/Humble Store) where are my game keys?
- Where is my game, key, email?
Is Don't Stave coming to (Insert platform here)
- We are always investigating different platforms, however we do not have any announced plans at this time.
I bought the game recently but it doesn't update; what can I do?
- How Do I Update Don't Starve?
I'm playing on Steam and I can't find my save files:
- I've been playing on Steam and now I can't find my save files!
My Chrome version isn't working and I can't get my Steam keys.
- Chrome version isn't working and I can't get my Steam keys
Don't Starve: Shipwrecked
Is Don't Starve: Shipwrecked coming to (insert platform/console here)?- Other than PlayStation 4, Xbox One, Switch, iOS, and Android, we do not have any announced plans for Shipwrecked on other platforms at this time. If anything changes, or if we have anything to announce, we'll be sure to let everyone know.
I don't use Steam, can I still play Shipwrecked?
- Just like Don't Starve, purchases of Shipwrecked includes a standalone game client. You can purchase the DRM-free version of Don't Starve: Shipwrecked from Humble Bundle Store or from GOG.com
You can also now play Don't Starve: Shipwrecked on iOS and on Android.
Is Shipwrecked coming to Don't Starve Together?
- We don’t have any concrete plans right now. Shipwrecked was built without DST in mind. That being said, if anything changes, we will let everyone know.
Don't Starve: Shipwrecked is crashing / freezing / not working
- Game Is Crashing / Game Won't Start (PC/Mac/Linux)
There's no audio (or audio levels stay at zero) when playing Don't Starve
- Sound issues
For any other inquiries, please visit our Don't Starve: Shipwrecked Support Page
Don't Starve: Hamlet
- Don't Starve: Hamlet Troubleshooting Guide
What platforms is Don't Starve: Hamlet available on?
- Don't Starve: Hamlet is available now on Windows PC, Mac OS X and LINUX through Steam, as well as on Xbox One. We don't have any announced plans for other platforms at this time.
Is Don't Starve: Hamlet coming to Don't Starve Together?
- We don’t have any concrete plans right now. Hamlet was built without DST in mind. We are also currently very busy making all new original content for Don't Starve Together. That being said, if anything changes, we will let everyone know.
Do I need Reign of Giants or Shipwrecked to play Hamlet?
- Nope. Don't Starve: Hamlet is compatible with or without Reign of Giants or Shipwrecked. Hamlet only requires that you own the base Don't Starve game to run.
I purchased Don't Starve: Hamlet on Steam, but it's not installing
- I purchased Don't Starve: Hamlet on Steam, but it's not installing
For any other inquiries, please visit our Don't Starve: Hamlet Support Page
Mark of the Ninja: Remastered
What platforms are Mark of the Ninja: Remastered available on?
- Mark of the Ninja: Remastered is available now on Steam (PC / Mac / Linux), Xbox One, PlayStation 4, and Nintendo Switch.
What are the minimum system requirements for Mark of the Ninja: Remastered on Steam?
- Mark of the Ninja: Remastered Minimum System Requirements
I'm having technical issues with Mark of the Ninja: Remastered
- Please see our troubleshooting guide: Mark of the Ninja Trouble Shooting Guide
I need to report a Mark of the Ninja: Remastered bug or issue, what files should I provide?
- I need technical support with Mark of the Ninja, what should I send you?
I owned Mark of the Ninja on Steam/Xbox 360, do I get Remastered?
- What if I already own Mark of the Ninja on Steam or Xbox 360?
For any other inquiries, please visit our Mark of the Ninja: Remastered support page.
Klei Shop
The Klei Shop is powered by our friends at IndieBox. Need help with the Klei Shop or an order? Visit our Klei Shop FAQ or email IndieBox directly at indiebox@kleientertainment.com and they'll help you out!
Do you ship internationally?
- Under normal circumstances, we ship internationally. For the latest information please check IndieBox's official shipping information page for the latest news https://theindiebox.com/pages/shipping-info
Exchanges, Returns or Refund Inquiries
- Exchanges, Returns, or Refunds
Are you able to cancel orders from the Klei Store?
- Are you able to cancel orders from the Klei Store?
I entered the wrong shipping address, what should I do?
- If you had accidentally entered an incorrect contact name and/or shipping address during checkout from the Klei Shop, please contact indiebox@kleientertainment.com immediately and we'll fix that for you.
(When requesting a change, please provide your order information such as name, email, and transaction number)
For any other inquiries, please visit our Klei Shop Support Page.