Here is a list of information and resolutions to the most common inquiries and issues/reports for inquiries that we are currently receiving.
Oxygen Not Included
Oxygen not Included is crashing / freezing / not working
- Oxygen Not Included Troubleshooting Guide
There's no audio (or audio levels stay at zero) when playing Oxygen Not Included
- No audio when playing Oxygen Not Included
What are Oxygen Not Included's system requirements?
- Oxygen Not Included Minimum System Requirements
Will There be Linux Support
- YES! Oxygen Not Included now supports Linux
Is Oxygen Not Included coming to other platforms?
- We have no announcements for Oxygen Not Included on additional platforms at this time.
For any other inquiries, please visit our Oxygen Not Included Support Page.
Don't Starve Together
Don't Starve Together is crashing / freezing / not working
- DST Is Crashing / DST Won't Start
I can't connect / I can't find servers / I'm experiencing connection issues
- Can't Connect To Klei, Online Severs, and DST Account Creation Errors
My game is lagging when playing with others on Don't Starve Together
- Network and Performance Troubleshooting Guide
Mac Catalina OS - Getting an "Unable to read from config directory" error message
- Mac Catalina OS - Getting an "Unable to read from config directory" error message
My game's textures, graphics, HUD, are blurry or low resolution
- Don't Starve Together's Textures/Graphics Are Blurry
I'm getting an "Error During Initialization" crash, what should I do?
- Error During Initialization
I can't update the game OR getting a "Disk Read Error" on Steam
- https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334
I'm getting a MOD issue and cannot remove them (Workshop-xxxxxxx)
- My mods are corrupted (workshop-xxxxxxx) and I can't remove them
I'm Getting an "E_INVALID_STEAM_TICKET" Error
- I'm Getting an E_INVALID_STEAM_TICKET Error
I'm getting a "SaveIndex:GetSaveData: Load failed for file [client_temp/server_save] Please try joining again" error when trying to join a server in Don't Starve Together
- Getting a "Load failed for file [client_temp/server_save]" error when joining a server
Don't Starve Together is not running after "Preparing to Launch" on Steam
- https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
There's no audio (or audio levels stay at zero) when playing Don't Starve Together
- No sound when playing Klei games
I bought Don't Starve from GoG before June 3rd, how can I get DST on Steam?
- I purchased Don't Starve from GoG; do I get a Steam key?
How to Redeem your Don't Starve Together Gift Item on Steam and WeGame
- How to Redeem Your Reign of Giants (DST) or Shipwrecked Gift Items
Is Don't Starve Together coming to (insert platform here)?
- We are investigating other platforms, however we are not sure of the possibility of the game coming to other platforms at this time. If we have any news or information to share, we will be sure to let everyone know.
For any other inquiries, please visit our Don't Starve Together Support Page.
Don't Starve: Pocket Edition
Don't Starve: Pocket Edition (Android) is crashing / freezing / not working
- Don't Starve: Pocket Edition is not working on my Android device
Don't Starve: Pocket Edition (iOS) is crashing / freezing / not working
- Don't Starve: Pocket Edition is not working on my iPad/iPhone
Will you be adding support for Android OS 4.X or OpenGL 2.0?
- At the present time it is unlikely that we will be able to support Android 4.X and OpenGL 2.0 devices. There are several technical hurdles we would need to get past in order to make this happen and at this time it doesn't seem like something we can do. Don't Starve: Pocket Edition requires Android 5.0 (or greater) as well as Embedded OpenGL3.0 (or greater) to run.
Don't Starve: Pocket Edition (Android) FAQ:
- Don't Starve: Pocket Edition (Android) FAQ
Don't Starve: Pocket Edition Refunds (iOS/Android)
- Don't Starve: Pocket Edition Refunds (Android/iOS)
I found a bug or issue with Don't Starve: Pocket Edition where can I report it?
- If you think you have encountered an in-game issue, performance, crash or bug, your best, next step is to check our Bug Tracker to see if anyone else has encountered this. If not, please do post about the bug or issue on our Don't Starve: Pocket Edition forum.
Is Don't Starve Together coming to Android or iOS?
- We do not have any announced plans for Don't Starve Together on other platforms at this time. If anything changes, we will be sure to let everyone know.
For any other inquiries, please visit our Don't Starve Support Page.
Don't Starve
Don't Starve is crashing / freezing / not working- Game Is Crashing / Game Won't Start (PC/Mac/Linux)
I'm getting an "Error During Initialization" crash, what should I do?
- Error During Initialization
I need to find my Steam/standalone key (For Humble Purchases)
- How Keys Work: Humble Store
I need to find my standalone key (For Steam Purchases)
- Steam Purchases: How to get your Don't Starve DRM-Free Downloads
My game's graphics and textures look blurry, what should I do?
- My Game's Graphics Are Blurry
My game's HUD, Main Menu, and Inventory looks blurry, what should I do?
- Hud elements, Inventory Screen, Main Menu Screen are blurry
There's no audio (or audio levels stay at zero) when playing Don't Starve
- No sound when playing Klei games
YouTube/Twitch Video Content Monetizations & Permissions
- Can I monetize on YouTube?
I just bought Don't Starve (Steam/DS Site/Humble Store) where are my game keys?
- Where is my game, key, email?
Is Don't Stave coming to (Insert platform here)
- We are always investigating different platforms, however we do not have any announced plans at this time.
I bought the game recently but it doesn't update; what can I do?
- How Do I Update Don't Starve?
I'm playing on Steam and I can't find my save files:
- I've been playing on Steam and now I can't find my save files!
My Chrome version isn't working and I can't get my Steam keys.
- Chrome version isn't working and I can't get my Steam keys
Don't Starve: Shipwrecked
Is Don't Starve: Shipwrecked coming to (insert platform/console here)?- Other than PlayStation 4, Xbox One, Switch, iOS, and Android, we do not have any announced plans for Shipwrecked on other platforms at this time. If anything changes, or if we have anything to announce, we'll be sure to let everyone know.
I don't use Steam, can I still play Shipwrecked?
- Just like Don't Starve, purchases of Shipwrecked includes a standalone game client. You can purchase the DRM-free version of Don't Starve: Shipwrecked from Humble Bundle Store or from GOG.com
You can also now play Don't Starve: Shipwrecked on iOS and on Android.
Is Shipwrecked coming to Don't Starve Together?
- We don’t have any concrete plans right now. Shipwrecked was built without DST in mind. That being said, if anything changes, we will let everyone know.
Don't Starve: Shipwrecked is crashing / freezing / not working
- Game Is Crashing / Game Won't Start (PC/Mac/Linux)
There's no audio (or audio levels stay at zero) when playing Don't Starve
- Sound issues
For any other inquiries, please visit our Don't Starve: Shipwrecked Support Page
Don't Starve: Hamlet
- Don't Starve: Hamlet Troubleshooting Guide
- Don't Starve: Hamlet is available now on Windows PC, Mac OS X and LINUX through Steam. We currently don't have any announced plans for other platforms at this time.
Is Don't Starve: Hamlet coming to Don't Starve Together?
- We don’t have any concrete plans right now. Hamlet was built without DST in mind. We are also currently very busy making all new original content for both single player Don't Starve and Don't Starve Together. That being said, if anything changes, we will let everyone know.
Do I need Reign of Giants or Shipwrecked to play Hamlet?
- Nope. Don't Starve: Hamlet is compatible with or without Reign of Giants or Shipwrecked. Hamlet only requires that you own the base Don't Starve game to run.
I purchased Don't Starve: Hamlet on Steam, but it's not installing
- I purchased Don't Starve: Hamlet on Steam, but it's not installing
For any other inquiries, please visit our Don't Starve: Hamlet Support Page
Mark of the Ninja: Remastered
What platforms are Mark of the Ninja: Remastered available on?
- Mark of the Ninja: Remastered is available now on Steam (PC / Mac / Linux), Xbox One, PlayStation 4, and Nintendo Switch.
What are the minimum system requirements for Mark of the Ninja: Remastered on Steam?
- /hc/en-us/articles/360029880251
I'm having technical issues with Mark of the Ninja: Remastered
- Please see our troubleshooting guide: Mark of the Ninja Trouble Shooting Guide
- I need technical support with Mark of the Ninja, what should I send you?
I owned Mark of the Ninja on Steam/Xbox 360, do I get Remastered?
- What if I already own Mark of the Ninja on Steam or Xbox 360?
For any other inquiries, please visit our Mark of the Ninja: Remastered support page.
Klei Shop
The Klei Shop is powered by our friends at IndieBox. Need help with the Klei Shop or an order? Visit our Klei Shop FAQ or email IndieBox directly at indiebox@kleientertainment.com and they'll help you out!
Do you ship internationally?
- Yes, we offer worldwide shipping on the Klei Shop! You only need to enter in the country of destination in your shopping cart when you're ready to make a purchase.
Exchanges, Returns or Refund Inquiries
- Exchanges, Returns, or Refunds
Are you able to cancel orders from the Klei Store?
- Are you able to cancel orders from the Klei Store?
I entered the wrong shipping address, what should I do?
- If you had accidentally entered an incorrect contact name and/or shipping address during checkout from the Klei Shop, please contact indiebox@kleientertainment.com immediately and we'll fix that for you.
(When requesting a change, please provide your order information such as name, email, and transaction number)
For any other inquiries, please visit our Klei Shop Support Page.